Book
Conflict management for managers : resolving workplace, client, and policy disputes / Susan S. Raines.
Record details
- ISBN: 9780470931110 (pbk.)
- Physical Description: xxix, 460 p. : ill. ; 24 cm.
- Edition: 1st ed.
- Publisher: San Francisco : Jossey-Bass, c2013.
Content descriptions
| Bibliography, etc. Note: | Includes bibliographical references (p. 423-443) and index. |
| Formatted Contents Note: | Conflict management knowledge and skills -- Manager know thyself -- Theory to practice : the root causes and cures of conflict -- The power of negotiation : essential concepts and skills -- The alternative dispute resolution process continuum -- Preventing and resolving internal conflict -- Causes and cures for employee turnover -- Building successful teams and organizations -- Conflict management in unionized environments -- Designing disputing systems for organizations -- Preventing and resolving external conflicts -- Prevention and resolution of conflicts with clients, customers, and vendors -- Case studies of organizational success through exemplary customer conflict management -- Collaboration and conflict management between regulators and the regulated -- Public policy decision making and collaboration -- Designing and facilitating effective large-group processes. |
Search for related items by subject
| Subject: | Conflict management. Interpersonal relations. Personnel management > Psychological aspects. Customer relations. Conflict management > Case studies. |
Search for related items by series
Available copies
- 1 of 1 copy available at United Catalog.
Holds
- 0 current holds with 1 total copy.
Other Formats and Editions
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Faculty of Economics and Business Reading Hall | 316.485.6 R-17 | 900001853527 | Stacks | Available | - |
| LDR | 02144cam a2200325 a 4500 | ||
|---|---|---|---|
| 001 | 237591 | ||
| 003 | GUL | ||
| 005 | 20200908115210.0 | ||
| 008 | 121001s2013 caua b 001 0 eng | ||
| 010 | . | ‡a 2012039946 | |
| 020 | . | ‡a9780470931110 (pbk.) | |
| 080 | 0 | . | ‡a316.485.6 |
| 092 | . | ‡aR-17 | |
| 082 | 0 | 0. | ‡a658.4/053 ‡223 |
| 100 | 1 | . | ‡aRaines, Susan. |
| 245 | 1 | 0. | ‡aConflict management for managers : ‡bresolving workplace, client, and policy disputes / ‡cSusan S. Raines. |
| 250 | . | ‡a1st ed. | |
| 260 | . | ‡aSan Francisco : ‡bJossey-Bass, ‡cc2013. | |
| 300 | . | ‡axxix, 460 p. : ‡bill. ; ‡c24 cm. | |
| 490 | 0 | . | ‡aThe Jossey-Bass business & management series |
| 504 | . | ‡aIncludes bibliographical references (p. 423-443) and index. | |
| 505 | 0 | . | ‡aConflict management knowledge and skills -- Manager know thyself -- Theory to practice : the root causes and cures of conflict -- The power of negotiation : essential concepts and skills -- The alternative dispute resolution process continuum -- Preventing and resolving internal conflict -- Causes and cures for employee turnover -- Building successful teams and organizations -- Conflict management in unionized environments -- Designing disputing systems for organizations -- Preventing and resolving external conflicts -- Prevention and resolution of conflicts with clients, customers, and vendors -- Case studies of organizational success through exemplary customer conflict management -- Collaboration and conflict management between regulators and the regulated -- Public policy decision making and collaboration -- Designing and facilitating effective large-group processes. |
| 650 | 0. | ‡aConflict management. | |
| 650 | 0. | ‡aInterpersonal relations. | |
| 650 | 0. | ‡aPersonnel management ‡xPsychological aspects. | |
| 650 | 0. | ‡aCustomer relations. | |
| 650 | 0. | ‡aConflict management ‡vCase studies. | |
| 910 | . | ‡aთამარ ბაგრატიონი. | |
| 901 | . | ‡a237591 ‡b ‡c237591 ‡tbiblio | |
