Conflict management in the workplace : how to manage disagreements and develop trust and understanding

McConnon, Shay. (Author).

Record details

ISBN: 9781848032491
Physical Description: 144 p.
Edition: 3rd ed.
Publisher: Oxford, U.K. : How To Content, 2008.

Content descriptions

Formatted Contents Note:

1. How the view explains our differences; -- 2. Differences in personality types; -- 3. Fight the difference or celebrate it?; -- 4. Are you building a bridge or a barrier?; -- 5. Understand and manage your feelings; -- 6. Develop your skills and increase your choices; -- 7. Four steps to resolution; -- 8. Preventing conflict Appendices; Appendices; Biblography; Index; Conflicty resolution workshop.