Includes bibliographical references (p. [293]-294) and index.

Concept and importance of conflict -- Organization as network of relations and conflicts -- Nature of conflict -- Sources of conflict -- Processes and dynamics of conflict -- Classification of conflict -- Strategy and management of conflict -- Managing negotiation -- Planning for negotiation -- Strategies and tactics of negotiation -- Negotiating processes -- The third party intervention - litigation/concilation/arbitration -- Role of power in negotiation -- Role of communication -- Role of influencing style in negotiation -- Cross-cultural dimension of negotiation -- Glimpses into some aspects of international negotiation -- Ethics and negotiation -- Negotiating with prospective employer -- Some suggested practice to be followed in negotiation -- Relevant cases.